Error message says ‘it has encountered a problem and must close down’ in Windows XP machine.
Original Title: svchost.exe.mdmp.I am having a problem with this. My pc keeps giving me an error message that says it has encountered a problem and must close down. how do i fix this?
November 13th, 2010 7:18pm

Hi AubuchonB,· What is the exact error message you receive?· Did you make any software or hardware changes on your machine prior to this issue?· When exactly do you receive the error message on your machine?Let’s follow these methods & check if the issue persists.Method 1You may perform clean boot and then check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts. The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/310353Note: Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’from the article: How to configure Windows XP to start in a "clean boot" stateMethod 2You may also run System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.a. Type ‘cmd’ in Start > Run box & press Enter.b. In the command prompt, type the following command, and then press ENTER: sfc /scannowFor more information refer this link.Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)Hope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.
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November 14th, 2010 7:21am

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